SHAMAN VALLEY
Terms of Sale and Privacy
Effective date: 18 September 2026
These Terms of Sale and Privacy (the “Terms”) govern the use of the SHAMAN VALLEY online store, the submission of purchase requests, order confirmation, payment, delivery, returns and the processing of personal data.
Displaying goods on the Website allows the Buyer to browse the range and submit a request to the Seller to purchase selected goods.
Submitting a purchase request does not, in itself, constitute order confirmation or create an obligation to purchase or pay for goods.
1. Seller Information
Seller: individual entrepreneur Ilia Tomadze
Trade name: SHAMAN VALLEY
Registered address: Tbilisi, Georgia
Website: shamanvalley.ge
Telephone: +995 599 70 14 55
Email: info@shamanvalley.ge
Customer support hours: 10:00–20:00
2. Key Terms
Website — the SHAMAN VALLEY online store located at shamanvalley.ge.
Seller — individual entrepreneur Ilia Tomadze.
Buyer — an adult individual with legal capacity who submits a purchase request or purchases goods through the Website.
Goods — products displayed on the Website and available for purchase.
Purchase Request — a request submitted by the Buyer to the Seller to purchase one or more items of Goods.
Order — a Purchase Request confirmed by the Seller.
3. Submitting a Purchase Request
3.1. An adult individual with legal capacity may submit a Purchase Request through the Website.
3.2. To submit a Purchase Request, the Buyer provides the information needed to process and deliver the Order.
3.3. The Buyer is responsible for the accuracy of the contact and delivery information they provide.
3.4. After a Purchase Request is submitted, the Buyer may receive an automatic acknowledgement of receipt.
3.5. An automatic acknowledgement means only that the Purchase Request has been received; it is not an Order confirmation.
4. Product Range and Forms of Goods
4.1. The SHAMAN VALLEY range includes plant, fungal and other natural raw materials, as well as products obtained by mechanically processing, encapsulating and packaging such raw materials.
4.2. Raw materials may be supplied in various forms, including:
4.3. Crushing, grinding, encapsulation and packaging are methods of processing raw materials and presenting them in a convenient form.
4.4. A product page may state the weight of the raw material or contents, the quantity per package, the number of capsules, the weight of the contents of a single capsule and other quantitative characteristics.
5. Goods Are Not Medicinal Products
5.1. SHAMAN VALLEY does not sell medicinal products. None of the Goods displayed on the Website is sold as a medicinal product.
5.2. The Goods are not intended to diagnose, treat or prevent diseases.
5.3. Encapsulation is one method of packaging raw materials and presenting them in a form convenient for use.
5.4. Information about the quantity of Goods, the weight of capsule contents, the method of use or the recommended quantity is product information and is not a medical prescription.
5.5. Information published on the Website is not medical advice, a diagnosis or a prescription for treatment.
6. Informational Materials
6.1. The Website may contain information about plants, fungi, natural components, their composition, history and traditional uses, ethnobotany, ethnomycology and available sources concerning them.
6.2. All information published on the Website is solely for information and familiarisation and does not constitute a call to action, a recommendation, encouragement or advocacy.
6.3. A description of historical or traditional use is not a claim that a particular item has a therapeutic effect.
6.4. Properties described in various sources do not guarantee the outcome of using a particular item.
6.5. The shamanic, ethnobotanical, ethnographic, spiritual or other cultural themes of the Website form part of the brand concept and informational content.
7. Characteristics of Natural Raw Materials
7.1. A substantial proportion of the Goods is made from raw materials of natural origin.
7.2. Depending on the origin of the raw materials, harvesting or cultivation conditions, drying, storage, grinding and the particular batch, there may be substantial differences in:
7.3. Such natural differences do not, in themselves, indicate that the Goods do not match their description.
7.4. Photographs on the Website provide a general visual representation of the Goods; a particular batch may differ from the photograph.
7.5. Packaging design or appearance may differ from the image on the Website, provided that the contents and main characteristics of the Goods remain unchanged.
8. Information About Particular Goods
8.1. The main information about a particular item is provided on its page and/or packaging.
8.2. Depending on the nature of the Goods, the information may include:
9. Purchase Requests and Order Confirmation
9.1. Submitting a Purchase Request through the Website does not automatically confirm an Order and does not create an obligation for the Buyer to pay.
9.2. The Buyer may cancel a Purchase Request before it is confirmed.
9.3. After receiving a Purchase Request, the Seller checks the availability of the Goods and, if necessary, contacts the Buyer to clarify details.
9.4. A Purchase Request becomes an Order once the Seller confirms the availability of the Goods and the terms of the Order.
9.5. Confirmation may be provided by telephone, message, email or another means of communication.
9.6. The Seller may decline to confirm a Purchase Request if:
10. Prices and Payment
10.1. Prices on the Website are stated in Georgian lari (GEL).
10.2. The price and availability of Goods may change before the Order is confirmed.
10.3. The price applies to the unit, package, weight or quantity specified on the page for the relevant item.
10.4. Delivery charges are communicated to the Buyer before the Order is confirmed.
10.5. In the event of an obvious technical error, the Seller informs the Buyer of the correct price, after which the Buyer may confirm or cancel the Order.
10.6. Payment may be made:
10.7. Submitting a Purchase Request does not, in itself, create an obligation to pay.
11. Delivery
11.1. Goods are delivered within Georgia.
11.2. Delivery may be made using the Seller’s own or a third-party courier service, Georgian Post, Yandex Delivery or another agreed delivery service.
11.3. Unless a different period is specified when the Order is confirmed, the estimated delivery time is:
in Tbilisi: 2 to 7 days;
in the regions of Georgia: approximately 7 days.
11.4. Delivery times are estimates and may change due to courier operations or other objective circumstances.
11.5. For Orders valued at less than 100 GEL, the standard delivery charge is 7 GEL, unless a different rate is specified when the Order is confirmed.
11.6. For Orders valued at 100 GEL or more, standard delivery is free, unless a different condition is specified for the particular delivery method.
11.7. If delivery cannot be completed because the Buyer provided an incorrect address or contact information, or was absent at the agreed time, a repeat delivery may incur a charge.
12. Receiving an Order and Reporting a Problem
12.1. On receiving an Order, the Buyer may check the integrity of the outer packaging, the quantity of Goods, whether they match the Order and any visible damage.
12.2. If damage, incorrect Goods, an incorrect quantity or another obvious problem is found, the Buyer contacts customer support.
12.3. To establish the circumstances, the Seller may request photographs or video of the Goods and their packaging.
12.4. If an error is confirmed, depending on the particular case:
13. Returns
13.1. Goods purchased at a distance may be returned within 14 calendar days of receipt, unless a statutory exception to the right of return applies to the particular Goods.
13.2. To return Goods, the Buyer must notify SHAMAN VALLEY customer support before the 14-day period expires:
Telephone: +995 599 70 14 55
Email: info@shamanvalley.ge
13.3. After notice of withdrawal is given, the Goods to be returned must be sent back within 7 calendar days.
13.4. For an ordinary return, the Buyer pays the direct cost of sending the Goods back.
13.5. Sealed Goods whose seal the Buyer has broken after receipt are not eligible for return.
13.6. This condition may apply to sealed capsules, powders and plant or fungal raw materials.
13.7. This restriction does not apply to damaged or incorrect Goods, or Goods that do not match the Order.
13.8. The amount due for refund is returned to the Buyer within the period prescribed by law.
14. Storage and Use
14.1. The Buyer must follow the storage conditions specified on the page for the particular item or its packaging.
14.2. The Seller is not responsible for deterioration in the characteristics of Goods caused by failure to comply with storage conditions after receipt.
14.3. When using Goods, the Buyer must take into account the information on their page or packaging.
14.4. Individual reactions to a product of natural origin may vary.
14.5. The absence of an individual outcome expected by the Buyer does not, in itself, indicate a defect in the Goods.
15. Personal Data and Privacy
15.1. When processing a Purchase Request and fulfilling an Order, SHAMAN VALLEY may process personal data provided by the Buyer, including:
15.2. Personal data is processed to handle the Purchase Request, communicate with the Buyer, fulfil the Order and arrange delivery.
15.3. If information needed to process the Order is not provided, it may not be possible to fulfil the Order.
15.4. Data needed to fulfil and deliver the Order may be shared with courier, postal or other relevant service providers only to the extent necessary to provide the relevant service.
15.5. Personal data is retained only for as long as necessary for the purposes of processing or to fulfil the Seller’s relevant obligations.
15.6. SHAMAN VALLEY takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.
15.7. Users may request information about the personal data processed about them, access to that data, its correction or updating and, where applicable, its deletion or the cessation of processing.
15.8. For matters relating to personal data, Users may contact SHAMAN VALLEY:
Email: info@shamanvalley.ge
Telephone: +995 599 70 14 55
15.9. Advertising or marketing messages are sent on the basis of the User’s relevant consent. Users may opt out of receiving such messages at any time.
16. Intellectual Property
Original texts, photographs, design, the logo and other brand elements published on the Website are protected by applicable law. Their commercial use without the consent of the authorised person is prohibited.
17. Technical Interruptions
17.1. The Website may be temporarily interrupted due to maintenance, server, hosting or internet connection issues, or other technical reasons.
17.2. A technical error does not entitle the Seller to retain money for an Order that cannot be fulfilled.
18. Support and Complaints
For questions, problems with an Order or complaints, the Buyer may contact SHAMAN VALLEY customer support:
Telephone: +995 599 70 14 55
Email: info@shamanvalley.ge
Business hours: 10:00–20:00
19. Changes to the Terms
19.1. The Seller may update these Terms.
19.2. Updated Terms apply to Purchase Requests and Orders placed after their publication.
19.3. Subsequent changes to the Terms do not apply to an Order that has already been confirmed.
20. Language Versions
20.1. These Terms may be published in Georgian, Russian and English.
20.2. The language versions must express the same terms.
20.3. In the event of a discrepancy or differing interpretation between language versions, the Georgian version prevails.
21. Acceptance of the Terms
21.1. Before submitting a Purchase Request, the Buyer is given the opportunity to read these Terms.
21.2. When submitting a Purchase Request, the Buyer confirms:
“I confirm that I am an adult.”
“I have read and agree to the Terms of Sale and Privacy.”
21.3. This consent constitutes agreement to the terms of using the Website and processing the Purchase Request and does not, in itself, create an obligation to purchase or pay for Goods.
22. Governing Law
These Terms and the purchase of Goods through SHAMAN VALLEY are governed by the laws of Georgia.